Security & Privacy

Wow Brown is totally committed to the protection of your security and privacy. When you shop online, you want to do so with the confidence knowing that your personal details and any information you give is kept safe and secure. We undertake to do just that, giving you the peace of mind, to use the Wow Brown website’s online shopping facilities without hesitation.

Customer Promise

All transactions are carried out over secure trading facilities, customer payment details and orders are transmitted using industry standard 128-bit encryption for the storage and transmission of information.

Returns & Refunds

All we want are happy customers and as such, offer returns policies to ensure this is the case. Our 30 day, no quibble guarantee is one way we can achieve this. To obtain a refund, please return the purchased item in its original packaging to us clearly identifying your name, address and reference number. Upon receipt we will issue a refund of the purchase price. Please note that Wow Brown is not liable for the cost of returning the product. The return of monies will be made to the original method of payment only.


We offer our assurance that we endeavor to protect your privacy and will only use information you provide to process your orders and to offer more of a personalised service. From time to time, we may also inform you of changes to our services and to let you know of any special offers or recent releases that we think may interest you. We certainly do not trade, rent or sell on any of your details. Should you wish us not to send such correspondence, send your request to

We follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


If you have any problems, grievances or comments about Wow Brown, we would like to hear from you so we can ensure satisfaction and maintain our policy of constantly improving our service. Please email us at XXX

Security Guarantee

To-date we have not had a single customer report fraudulent use of a credit or debit card as a direct result of purchases made from Wow Brown. As we have every confidence in the transaction security used, we offer our security guarantee as outlined in our customer promise above.

Secure Information

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Conditions of Use, Notices and Revisions

If you choose to visit Wow Brown, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of Ireland.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Provide

You provide most of such information when you buy, post or communicate with customer services. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information and the details of people to whom purchases have been shipped.

Information You Provide Automatically

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, the full Uniform Resource Locators (URL) clickstream to, through and from our Web site (including date and time), cookie number, products you viewed and any phone number used to call our customer services number.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.